Warranty Policy
DPI Shop | www.dpishop.com
Last Updated: October 30, 2026
At DPI Shop, owned and operated by Broadcash LLC, we stand behind the quality and reliability of our printing equipment. Our 18-Month Limited Warranty provides protection against manufacturing defects and access to technical support.
01. Warranty Coverage
DPI Shop offers an 18-Month Limited Warranty on eligible DTF printers, powder shaker machines, heat press machines, and other printing equipment expressly advertised with this warranty.
The warranty covers manufacturing defects in materials and workmanship under normal operating conditions.
Coverage begins on the date of delivery and applies to the original purchaser only.
02. What Is Covered
During the 18-month warranty period, DPI Shop provides:
- Replacement of qualifying defective mechanical and electrical components.
- Repair or replacement of parts affected by verified manufacturing defects.
- Remote technical troubleshooting and assistance.
- Guidance on equipment operation, maintenance, and repairs.
Warranty repairs and replacement parts are subject to technical evaluation and approval.
03. What Is Not Covered
The following are excluded from standard warranty coverage:
- Printheads and ink-related consumable components, including dampers, filters, and wipers.
- DTF and UV DTF inks, films, powders, and other consumables.
- Normal wear and tear or routine maintenance.
- Damage caused by improper installation, misuse, negligence, or accidents.
- Damage caused by incompatible inks, materials, or accessories.
- Unauthorized repairs, modifications, or alterations.
- Damage resulting from improper electrical supply, environmental conditions, or inadequate maintenance.
These exclusions apply to the extent permitted by applicable law.
04. Technical Support & Repair Services
DPI Shop provides free remote technical support throughout the 18-month warranty period for covered equipment.
Support may include:
- Troubleshooting equipment malfunctions.
- Remote assistance with diagnosing technical problems.
- Guidance on installing replacement components.
- Operating and maintenance recommendations.
On-site technician visits, physical repair labor, and equipment installation services are not included unless expressly agreed upon in writing.
05. Shipping & Repair Costs
- Customers are responsible for shipping equipment to and from an authorized repair location when required.
- Shipping costs for warranty replacement parts are generally the customer’s responsibility.
- DPI Shop will provide qualifying replacement parts at no charge during the warranty period.
- Customers are responsible for any additional freight, handling, or on-site service charges unless otherwise agreed or required by law.
Customers must obtain authorization before returning equipment for warranty service.
06. Warranty Claims
To submit a warranty claim:
- Contact DPI Shop through our website’s Contact Us page.
- Provide your order number, equipment model, and proof of purchase.
- Describe the issue and provide photographs or videos when requested.
- Follow the troubleshooting instructions provided by our technical support team.
- If the claim is approved, DPI Shop will arrange replacement parts, repair guidance, or another appropriate remedy.
DPI Shop reserves the right to inspect or evaluate equipment before approving warranty claims.
07. Replacement Parts & Repairs
- Replacement parts may be new or functionally equivalent components.
- Warranty replacement parts are provided for verified manufacturing defects.
- Repaired or replacement equipment remains covered for the remainder of the original 18-month warranty period, unless otherwise required by law.
- Warranty service does not automatically extend or restart the original warranty period.
08. Consumables & Printing Supplies
DTF inks, UV DTF inks, transfer films, adhesive powders, and other consumable supplies are not covered under the 18-month equipment warranty.
Products received with verified manufacturing defects or shipping damage may qualify for replacement, refund, or another appropriate remedy under our Return & Refund Policy and applicable law.
09. Limitation of Liability
To the maximum extent permitted by law, DPI Shop and Broadcash LLC are not responsible for indirect or consequential losses, including lost profits, production downtime, or business interruptions resulting from equipment malfunction.
This warranty does not limit any rights or remedies that cannot legally be excluded.
10. Contact Information
For warranty claims, technical assistance, or product support, please contact:
DPI Shop
2101-2125 Ravens Crest Drive.
Plainsboro, New Jersey 08536
Website: www.dpishop.com
Customer Support: Through our website’s Contact Us page