Shipping Policy

Last Updated: October 30, 2026

DPI Shop, owned and operated by Broadcash LLC, is committed to providing fast, reliable, and secure shipping for our DTF printers, UV DTF supplies, inks, films, powders, and printing equipment.

01. Order Processing

Orders are usually processed and shipped the same business day, subject to product availability and payment confirmation.
Orders placed after our daily shipping cutoff, on weekends, or on public holidays may be processed the next business day.
Large equipment and special-order products may require additional processing time.
Customers will receive shipping confirmation and tracking information once their orders have been dispatched.

02. Standard Shipping – USPS

DPI Shop primarily uses USPS (United States Postal Service) for shipping inks, DTF films, UV DTF films, powders, accessories, and other eligible supplies.

Available USPS shipping options and rates are displayed at checkout.
Shipping costs are calculated based on package weight, dimensions, destination, and selected service.
Delivery times depend on the USPS service selected and the shipping destination.
Tracking information is provided once the order has shipped, where available.

03. Express & Special Shipping – FedEx / UPS

Customers who require faster or special shipping arrangements may request delivery through FedEx or UPS.

Available options may include:

Next-Day Delivery: Expedited shipping for urgent orders.
Same-Day Delivery: Subject to location, product availability, carrier service, and order cutoff times.
Special Shipping Arrangements: Customized shipping for urgent, oversized, or high-value orders.

Important: Customers requiring next-day, same-day, or special shipping must contact DPI Shop before placing their orders to confirm availability, pricing, and delivery arrangements.

Additional shipping charges may apply.

04. Equipment Shipping & Delivery

Large equipment, including DTF printers, powder shaker machines, heat press machines, and other printing equipment, requires special shipping arrangements.

Estimated Delivery Time: 7–45 days, depending on product availability, equipment type, and shipping destination.
Equipment available in stock may be delivered sooner.
Special-order or temporarily unavailable equipment may require additional time.
Large equipment may be shipped through freight carriers.
Customers will be informed of applicable shipping arrangements and estimated delivery timelines.

Delivery timelines are estimates and may vary due to transportation or supply-chain circumstances.

05. Shipping Rates & Free Shipping

Shipping charges are calculated at checkout for eligible products.
Certain products may qualify for free shipping as indicated on their product pages.
Free shipping applies only to qualifying products.
Orders containing both free-shipping and paid-shipping items will incur shipping charges only for the non-qualifying products.
Special shipping requests and freight deliveries may involve additional fees.

06. Freight & Large Equipment Handling

For large printing equipment requiring freight delivery:

Delivery may be curbside or loading-dock service unless otherwise arranged.
Customers may need to provide suitable unloading equipment or assistance.
Liftgate service, inside delivery, or other special handling may incur additional charges.
Customers should inspect shipments upon arrival and report any visible damage immediately.

07. Shipping Restrictions

Shipping is available to destinations supported by our shipping carriers and checkout system.
Certain products, including some inks and chemicals, may be subject to transportation restrictions.
Some products may not qualify for expedited or air shipping.
International shipping, when available, may be subject to customs duties, import taxes, and additional fees.

08. Damaged, Lost & Missing Shipments

If an order arrives damaged, incomplete, or appears lost, customers should contact DPI Shop as soon as possible.

Please provide:

Order number and shipping details.
Photographs of damaged products or packaging, if applicable.
A description of the issue.

Customers should retain all original packaging until the matter is resolved.

DPI Shop will assist in investigating shipping issues and arranging an appropriate resolution in accordance with applicable laws.

09. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Additional charges may apply for shipment redirection, failed deliveries, or reshipping caused by incorrect customer-provided information.

10. Order Tracking

Once an order is shipped, customers will receive tracking information by email when available.

Orders can be tracked through the shipping carrier’s website.

11. Contact Information

For shipping inquiries, express delivery requests, freight arrangements, or order assistance, please contact:

DPI Shop
Owned and Operated by Broadcash LLC
Registered in New Jersey, USA

Business Address: As listed on our website
Website: www.dpishop.com
Customer Support: Through our website’s Contact Us page