Return & Refund Policy

Last Updated: October 30, 2026

At DPI Shop, owned and operated by Broadcash LLC, customer satisfaction is important to us. We strive to provide high-quality printing equipment and supplies. Please review our Return & Refund Policy before making a purchase.

01. Return Eligibility

Customers may request a return within 14 days of receiving their order, subject to the following conditions:

Products must be unused, unopened, and in their original packaging.
Items must be in resalable condition, with all accessories, manuals, and original components included.
Proof of purchase or an order number is required.
All returns require prior authorization from DPI Shop.

Returns requested after 14 days may not be accepted, except where required by applicable law.

02. Non-Returnable Products

For quality control and safety reasons, the following products are generally non-returnable once opened or used:

DTF and UV DTF inks.
DTF and UV DTF transfer films.
DTF adhesive powders.
Opened consumables and printing materials.
Customized or special-order products.
Products damaged through improper handling, installation, or misuse.

Defective, damaged, or incorrectly supplied products will be reviewed separately, and applicable legal rights remain unaffected.

03. Printing Equipment Returns

Equipment must be unused, uninstalled, and in its original packaging.
Installed, operated, or modified equipment is generally not eligible for standard returns.
Customers must obtain return authorization before shipping equipment back.
Approved equipment returns may be subject to return freight charges and any applicable restocking fees disclosed before purchase.
Equipment with verified manufacturing defects may qualify for repair, replacement, or another appropriate remedy under the applicable warranty or law.

04. Damaged, Defective & Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact DPI Shop as soon as possible.

Provide your order number, a description of the issue, and clear photographs or videos when available.

We will review the claim and determine an appropriate resolution, which may include:

Replacement of the affected product.
Repair or technical assistance.
Refund or store credit, where appropriate and agreed upon.

Customers should retain the original packaging until the claim is resolved.

05. Return Shipping Costs

Customers are generally responsible for return shipping costs for approved returns due to a change of mind or an incorrect purchase.
DPI Shop will cover reasonable return shipping costs when a return is required because of our error or a verified defective product, as applicable.
Large equipment returns may require freight transportation.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

06. Refund Processing

Once a returned product is received and inspected:

Customers will be notified of the approval or rejection of their refund.
Approved refunds will generally be processed within 5–10 business days after inspection.
Refunds will be issued to the original payment method.
Additional processing time may be required by banks or payment providers.

Any applicable, previously disclosed restocking fees or return shipping charges may be deducted from eligible refunds.

07. Order Cancellations

Orders may be canceled before shipment, subject to processing status.
Orders already shipped must follow the applicable return procedure.
Special-order equipment or customized products may be subject to cancellation restrictions disclosed at purchase.
Customers should contact DPI Shop immediately to request cancellation.

08. Warranty Claims

Printing equipment covered by a manufacturer or DPI Shop warranty may qualify for repair, replacement, or other remedies under the applicable warranty terms.

Warranty claims are separate from standard change-of-mind returns.

Customers must provide proof of purchase and follow the warranty claim procedure. Nothing in this policy limits rights or remedies provided by applicable law.

09. How to Request a Return

To request a return or refund:

Contact DPI Shop through our website’s Contact Us page.
Provide your order number and reason for the return.
Include photographs or videos if the item is damaged or defective.
Wait for return authorization and shipping instructions.
Ship the approved item to the designated return address.

Important: Do not return products without prior authorization. Unauthorized returns may experience processing delays.

10. Contact Information

For returns, refunds, damaged orders, or warranty assistance, please contact:

DPI Shop
2101-2125 Ravens Crest Drive.
Plainsboro, New Jersey 08536

Business Address: As listed on our website
Website: www.dpishop.com
Customer Support: Through our website’s Contact Us page